IT Support Engineer (all genders)

Location Fernitz/Graz, full-time (38,5h/w) – 4-day-week option

OUR JOB – YOUR PASSION:

• First point of contact for customers seeking technical support by phone, e-mail or chat (1st/2nd level support - Customer Help Desk)
• Ticket processing and follow-up
• In-depth technical error analysis
• Actively contribute to the knowledge base by documenting common issues and solutions, as well as creating guides and FAQs to assist customers and support staff
• Working closely with team members and supporting each other to share knowledge
• Monitoring the IT infrastructure, especially the network and WLAN solutions, mobile computing & mobile device management solutions, ...
• Carrying out user training and creating technical documentation
• Collaboration in projects
• On-call service

IS IT YOU?

• Completed higher technical education in the field of IT
• Professional experience with network solutions, mobile computing & mobile device management solutions, as well as voice-guided picking solutions, an advantage
• Basic knowledge of programming (e.g. Python or JAVA) an advantage
• Eager to learn new areas and technologies
• Goal- and result- oriented way of working and enjoying working in a team
• Very good command of German and English, further language skills are beneficial

GET IN TOUCH:

• Comprehensive onboarding phase in the Smart Office of LNConsult at our headquarters Fernitz/Graz
• Pleasant and motivating working atmosphere, flexible working hours with 4-day-week option, home office option and further attractive benefits
• Varied and challenging work at renowned clients nationally and internationally
• Opportunity to help shape a dynamic working environment

For this position the compensation in accordance with the IT collective agreement is at least EUR 3,175. - gross monthly, for young professionals EUR 3,016. - gross monthly. Overpayment is possible.

Have we aroused your interest? 
Sofia Zmugg is looking forward to receiving your online application.