IT Support Engineer (all genders)

Location Fernitz/Graz, full-time (38,5h/w) – 4-day-week option

OUR JOB – YOUR PASSION:

• First point of contact for customers seeking technical support by phone, e-mail or chat (1st/2nd level support - Customer Help Desk)
• Ticket processing and follow-up
• In-depth technical error analysis
• Actively contribute to the knowledge base by documenting common issues and solutions, as well as creating guides and FAQs to assist customers and support staff
• Working closely with team members and supporting each other to share knowledge
• Monitoring the IT infrastructure, in particular network and WLAN solutions, mobile computing & mobile device management solutions, ...
• Carrying out user training and creating technical documentation
• Collaboration in projects
• On-call duty

IS IT YOU?

• Completed higher technical education in the field of IT
• Professional experience with network solutions, mobile computing & mobile device management solutions, as well as voice-guided picking solutions, an advantage
• Basic knowledge of programming (e.g. Python or JAVA) an advantage
• High willingness to get to know new areas and technologies
• Goal- and result-oriented way of working and enjoy working in a team
• Very good command of German and English (further language skills are beneficial)

GET IN TOUCH:

• Comprehensive onboarding phase in the Smart Office of LNConsult at our headquarters Fernitz/Graz
• Pleasant and motivating working atmosphere, flexible working hours with 4-day-week option, home office option and further attractive benefits
• Varied and challenging work at renowned clients nationally and internationally
• Opportunity to help shape a dynamic working environment

The minimum salary for this position is EUR 3,175 gross per month in accordance with the collective agreement, for career starters EUR 3,016 gross per month in accordance with the IT collective agreement. Overpayment is possible.

Have we aroused your interest? 
Sofia Zmugg is looking forward to receiving your online application.